“You have questions.
We have answers”
“You have questions. We
Our Name, Our Story
As a business owner, you have to do “Medley” of things you’ve probably never even heard and all of the sudden you have to “Think” about them all.
And we are here to help! Medley + Think = Medleythink!
Not just a design studio!
How are we different then? That’s an easy one!
a) Our mission is pretty straightforward. We want to be your new business partner! We love working with passionate, dedicated entrepreneurs/business owners that are looking for a creative partner who is not afraid to have a little fun while getting the job done.
b) And not just that…we are working with clients that are not afraid to be original. Our mission is to create unique custom designs that are supposed to be seen!
So if you want to do exactly what your competitors are doing, don’t ask us to help!
We don't live in NYC, can we still hire you?
That’s ok! About 90% of our clients are from states other than New York. We have clients from Australia, Canada, UK…all over the world!
We operate in EST time zone but have found it not to be a problem in the past. Actually, while we are sleeping you have the time to review our work!
We take on a limited number of client projects each month. It’s important to us and to give each project the attention to detail that it deserves.
Our standard business hours are Monday through Friday, from 9 am EST until 5 pm EST. We may agree to work on a rush project or work earlier/later/more hours if the project needs that, however it is up to prior discussion.
Please be respectful of our business hours just as we will be respectful of your time.
Business is closed during every Federally observed holiday, including the week of Christmas. Other vacations may be scheduled throughout the year.
We prefer communication with clients through a mixture of email and
In case you need to call us the call will be rewritten into an email and you will have to send back your approval of the message anyway. This way we have all communication on “paper” and it is easy to look back at it later.
PAYMENTS AND INVESTMENT
Is my initial 25% deposit refundable?
No. This initial deposit is non-refundable as it is our way of securing your spot in the queue. We usually book projects few months ahead of time, and scheduling ensures that we give all of our clients the proper amount of time that their project deserves.
If you back out of the project last minute, you will leave an empty spot that could have been given to another project and we may not be able to fill it. The deposits ensure that clients are serious about moving forward with the project.
What payments methods do you offer?
All clients are required to pay 25% of the total project price to retain my services. This is a non-refundable deposit which is put towards the cost of your project and secures your place in our schedule. The remainder of your balance is due before finalization and delivery of your files. We invoice through
Why are you so expensive?
What happens if I am not happy with branding after 3 rounds of revisions?
We are quite certain you will be happy with the outcome, but if for some reason you are not 100% in love with the product, we can offer you additional work on the project for a discounted hourly rate of $35/h to make any necessary updates.
Are you a good fit for our project?
What is typical turnaround time?
Project turnaround time is based on specifications of the project and often the availability of the client.
It is our intention to complete your project in a timely manner. Contact me for booking information.
Can I order a rush job?
Definition of Rush Job:
Any project/task that client needs in a shorter period of time than listed on the website. A rush job can be any project where the expected deadline is shorter than estimated timeframe.
Rushed work is priced differently because it may require us to reschedule already scheduled work, it may force us to work over our business hours or on weekends. We may decide to accept or deny a rush job based on current circumstances and project details.
We may agree if you need:
a) Small tasks, for example, few edits to copy, change one photo on a website etc.
b) A quicker finish of the project that already started and is close to finish
We may not accept the rush job if you need:
a) A new branding, new website or any big project that was not even started yet
b) Lots of edits on the existing project
c) Additional changes to files that were already approved and prepared for handing over.
Either way, we will need to review on a case by case basis, so please do contacts us ASAP.
We always make sure our clients are treated fairly. Therefore if your rush job takes priority over pre-booked projects, we will ask for an additional Rush Service Fee which will be added to the final invoice or invoiced separately depending on your contract.
If it’s a smaller job, it will be priced at our hourly rate $65/h. If the job is larger and more complex like turning a website around in half of the estimated time, it will be 35% of the total project quote for the package.
What platform do you use for Websites?
We work with WordPress platform. For most of our clients, we use multipurpose Divi builder that will allow us creating completely custom and unique websites for our clients.
Will you host my website?
No. You need to purchase the domain and hosting plan before we start the project. We highly recommend Siteground hosting (affiliate link) as we have a great experience with it.
Because domain and hosting are third-party providers, we are not responsible for server downtime or any issues that may arise after the launch of the site from your hosting or domain provider.
Do you offer copywriting services, SEO keywords research or brand photography?
No, however, Medleythink is collaborating with several other amazing providers so we may be able to recommend you someone depending on your needs.
Do you offer printing services?
Not directly. We can, however, recommend you online printing services like Moo or Vistaprint as we have great personal experience with both.
Have a different question?
We understand what small businesses need cause we are one.
Psst…Did You See The News?
Every single week we are now sending a HANDPICKED LIST of some pretty amazing FREEBIES, blog posts, people to follow, books to read, and other useful online resources that will help you IMPROVE YOUR SKILLS. Start building your invincible brand today!